Privacy Policy
Last Updated: August 2026
- Introduction
Welcome to SouthamptonFreshers.com.
Protecting your privacy and keeping your personal information secure is important to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit SouthamptonFreshers.com, purchase event tickets, join our student communities or otherwise interact with our services.
Please read this Privacy Policy carefully before using our website. By continuing to use SouthamptonFreshers.com, you acknowledge that you have read and understood how we process your personal information.
This Privacy Policy applies only to SouthamptonFreshers.com and any services provided through this website. It does not apply to third-party websites that may be linked from our website, including ticketing platforms or social media websites, each of which has its own privacy policy.
- Who We Are
SouthamptonFreshers.com is operated by:
“Your Freshers Guide” which is a nationwide Freshers Event Tour brand owned by
LC Everything Limited
Company Number: 11215847
Registered Office:
8 Spur Road, Portsmouth, United Kingdom, PO6 3EB
Contact Email:
info@yourfreshersguide.com
“Your Freshers Guide” operates a network of Freshers websites across the United Kingdom, helping university students discover Freshers Week events, student guides, university information and official ticket links for events in their city.
Throughout this Privacy Policy, references to ”Southampton Freshers”, “we”, “our” or “us” refer to “Your Freshers Guide” which is owned by LC Everything Limited.
- Our Role
For the purposes of UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, LC Everything Limited is the Data Controller for the personal information collected through SouthamptonFreshers.com.
This means we are responsible for deciding how and why your personal information is processed.
If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
info@yourfreshersguide.com
- Scope of this Privacy Policy
This Privacy Policy applies whenever you:
- visit SouthamptonFreshers.com
- browse pages on our website
- purchase or enquire about Freshers events
- click through to our official ticketing partner (Fatsoma)
- join or request access to our student WhatsApp communities
- contact us by email or through our website
- interact with our advertising or social media content
- communicate with us through social media platforms.
This Privacy Policy also explains how we use information received from trusted third parties where relevant, including our ticketing partner Fatsoma.
- Information We Collect
Depending on how you use SouthamptonFreshers.com, we may collect the following categories of information.
Information you provide directly
You may choose to provide us with personal information when you:
- contact us by email
- submit an enquiry
- purchase event tickets through Fatsoma
- request access to student WhatsApp groups
- interact with our social media pages
- participate in surveys, competitions or promotions.
This information may include:
- your name;
- email address;
- telephone number;
- university;
- course or student-related information (where voluntarily provided);
- social media usernames (where relevant);
- marketing preferences;
- any information you include in communications sent to us.
We only request information that is reasonably necessary for the service you have requested.
Information collected automatically
When you visit SouthamptonFreshers.com, certain technical information may be collected automatically.
This may include:
- IP address;
- browser type and version;
- operating system;
- device type;
- approximate location (derived from your IP address);
- pages visited;
- time spent on pages;
- referral source;
- search terms used to reach our website;
- click behaviour;
- website performance information;
- cookie identifiers and similar technologies.
This information generally does not identify you directly but helps us understand how visitors use our website and allows us to improve the experience for future users.
Information received from trusted third parties
In certain circumstances we receive information from trusted third-party partners.
For example, when you purchase tickets for one of our events, your booking is completed securely through Fatsoma.
Fatsoma may provide us with information necessary to manage your booking, communicate important event information and administer our services.
This information may include:
- your name;
- email address;
- telephone number;
- ticket details;
- booking reference;
- event attended.
We do not receive or store your payment card details. Payment information is processed securely by Fatsoma in accordance with its own Privacy Policy and Terms & Conditions.
We may also receive limited information from advertising and analytics providers where you have consented to the use of cookies or tracking technologies.
Our Commitment
We are committed to collecting only the information we reasonably need to provide our services, improve our website and communicate with users who have chosen to engage with us.
We do not knowingly collect unnecessary personal information and we never sell your personal information to third parties.
- How We Collect Your Information
We collect personal information in a number of different ways depending on how you interact with SouthamptonFreshers.com.
Information you provide directly
You may provide information to us when you:
- contact us by email or through our website;
- purchase event tickets via our ticketing partner, Fatsoma;
- request access to one of our student WhatsApp communities;
- interact with our social media pages or advertisements;
- complete surveys, competitions or promotional activities; or
- otherwise communicate with us.
Providing personal information is always voluntary. However, certain services may not be available if the required information is not provided.
Information collected automatically
When you visit SouthamptonFreshers.com, certain technical information is collected automatically by our website and authorised third-party services.
This may include:
- your IP address;
- browser type and version;
- operating system;
- device type;
- approximate geographic location;
- pages viewed;
- links clicked;
- referring website;
- date and time of your visit;
- session duration;
- website performance information; and
- cookie identifiers or similar technologies.
This information helps us understand how visitors use our website so that we can improve our services and user experience.
Information from third parties
In certain circumstances we receive information from trusted third-party partners.
This may include information from:
- Fatsoma
- advertising partners
- analytics providers
- social media platforms
We only receive information where it is necessary for the services we provide or where you have chosen to interact with us through those services.
- Ticket Purchases Through Fatsoma
SouthamptonFreshers.com advertises and promotes Freshers events. All online ticket purchases are completed securely through our official ticketing partner, Fatsoma.
When you choose to purchase tickets:
- You leave SouthamptonFreshers.com and are redirected to the relevant Fatsoma event page.
- Your payment is processed securely by Fatsoma.
- Fatsoma collects and processes your payment information in accordance with its own Privacy Policy and Terms & Conditions.
- We receive the information reasonably required to administer your booking, communicate important event information and provide customer support where necessary.
This information may include:
- your name;
- email address;
- telephone number;
- booking reference;
- event purchased;
- ticket type; and
- booking status.
LC Everything Limited does not receive or store your debit or credit card details.
If you have questions regarding how your payment information is processed, please refer to Fatsoma’s Privacy Policy.
- Cookies and Similar Technologies
Like most modern websites, SouthamptonFreshers.com uses cookies and similar technologies to improve your browsing experience and better understand how visitors use our website.
Cookies are small text files stored on your device when you visit a website.
We use cookies to:
- remember your preferences;
- improve website functionality;
- understand how visitors use our website;
- measure the effectiveness of advertising campaigns;
- analyse website performance;
- personalise content where appropriate; and
- help protect the security of our website.
Some cookies are essential for the operation of the website and cannot be disabled.
Others help us understand how visitors use our website and are only used where appropriate consent has been provided.
You can manage your cookie preferences through your browser settings or any cookie consent banner displayed on our website.
Disabling certain cookies may affect the functionality of parts of the website.
For more detailed information about the cookies we use, please refer to our Cookie Policy.
- Analytics and Advertising Technologies
To help us improve SouthamptonFreshers.com and understand how visitors interact with our website, we may use trusted third-party analytics and advertising services.
These services may include:
- Google Analytics
- Google Ads
- Meta Pixel
- TikTok Pixel
- Snapchat Pixel
These technologies help us understand information such as:
- which pages are visited most frequently;
- how visitors found our website;
- which advertising campaigns perform best;
- how users navigate our website; and
- whether visitors complete actions such as viewing event information or purchasing tickets.
Where required by law, these technologies will only be used after obtaining your consent through our cookie consent mechanism.
These services may use cookies or similar technologies to measure website activity and advertising performance.
We do not receive access to your passwords or payment card information through these technologies.
- Marketing Communications
We may contact you where:
- you have requested information from us;
- you have purchased tickets for one of our events;
- you have requested access to one of our student communities;
- you have provided your consent to receive marketing communications; or
- we are otherwise permitted to do so under applicable law.
Marketing communications may include:
- important event updates;
- Freshers Week information;
- event announcements;
- student offers;
- competitions;
- reminders about upcoming events; and
- other information that we believe may be relevant to your interests.
Marketing communications may be sent by:
- email;
- social media platforms;
- push notifications through Fatsoma (where applicable); or
- other electronic communication methods that you have chosen to receive.
You may unsubscribe from marketing communications at any time by:
- clicking the unsubscribe link contained in our emails;
- updating your communication preferences where available; or
- contacting us using {{CONTACT_EMAIL}}.
Please note that even if you opt out of marketing communications, we may still contact you where necessary regarding ticket purchases, event changes, customer service enquiries or other important administrative matters.
- How We Use Your Personal Information
We only use your personal information where we have a lawful reason to do so and where it is necessary for the operation of SouthamptonFreshers.com and the services we provide.
Depending on how you interact with us, we may use your personal information to:
- provide information about Freshers Week events and student activities;
- process and administer ticket purchases made through Fatsoma;
- communicate important updates regarding your bookings or events;
- respond to enquiries and customer support requests;
- manage requests to join student WhatsApp communities;
- improve our website, products and services;
- understand how visitors use our website;
- personalise website content where appropriate;
- measure the effectiveness of our advertising campaigns;
- prevent fraud, abuse or misuse of our services;
- comply with legal and regulatory obligations; and
- protect our legal rights where necessary.
We do not sell your personal information to third parties.
- Our Legal Basis for Processing
Under UK data protection legislation, we process personal information using one or more of the following lawful bases:
Performance of a Contract
Where processing is necessary to fulfil a service you have requested, such as:
- administering ticket purchases;
- communicating event information;
- responding to customer enquiries.
Legitimate Interests
Where processing is reasonably necessary for our legitimate business interests, including:
- improving our website;
- analysing website performance;
- maintaining security;
- understanding visitor behaviour;
- preventing fraud;
- improving our events and services.
Whenever we rely on legitimate interests, we carefully balance our interests against your privacy rights.
Consent
Where required, we rely on your consent, including for:
- certain marketing communications;
- optional cookies;
- advertising technologies;
- analytics technologies where consent is required.
You may withdraw your consent at any time.
Legal Obligation
We may process information where necessary to comply with legal obligations or regulatory requirements.
- Sharing Your Information
We only share personal information where necessary to provide our services or where we are legally required to do so.
Depending on the circumstances, we may share information with:
- Fatsoma, our official ticketing partner;
- website hosting providers;
- analytics providers;
- advertising partners;
- payment processors (through Fatsoma);
- professional advisers;
- regulators or law enforcement authorities where required by law.
We require our service providers to protect personal information appropriately and only process it for authorised purposes.
We never sell personal information to third parties.
- International Data Transfers
Some of the third-party services we use may process personal information outside the United Kingdom.
Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable data protection legislation.
This may include the use of contractual safeguards or reliance upon adequacy regulations where appropriate.
- How Long We Keep Your Information
We only retain personal information for as long as it is reasonably necessary to fulfil the purposes described in this Privacy Policy.
Retention periods may vary depending on the nature of the information and our legal obligations.
When personal information is no longer required, we will securely delete or anonymise it where appropriate.
- Keeping Your Information Secure
Protecting personal information is important to us.
We implement appropriate technical and organisational measures designed to help protect personal information against:
- unauthorised access;
- accidental loss;
- unlawful destruction;
- misuse;
- alteration;
- unauthorised disclosure.
While we take reasonable steps to protect information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
For this reason, although we work hard to safeguard your information, we cannot guarantee absolute security.
- Your Rights
Depending on your circumstances and applicable law, you may have the right to:
- request access to your personal information;
- request correction of inaccurate information;
- request deletion of your personal information;
- restrict certain processing;
- object to certain processing;
- request transfer of your personal information to another organisation where applicable;
- withdraw consent where processing relies upon consent;
- object to direct marketing at any time.
To exercise any of these rights, please contact us using:
info@yourfreshersguide.com
We may ask for reasonable proof of identity before responding to requests involving personal information.
- Children’s Privacy
SouthamptonFreshers.com is intended primarily for students and prospective university students.
Our services are not specifically directed towards children.
We do not knowingly collect personal information from anyone under the age of 16.
If we become aware that personal information relating to a child under 16 has been collected without appropriate authorisation, we will take reasonable steps to delete that information.
- Third-Party Websites
Our website may contain links to third-party websites and services.
These websites operate independently of SouthamptonFreshers.com and have their own privacy policies.
We are not responsible for the privacy practices, content or security of external websites.
We encourage users to review the privacy policies of any third-party websites before providing personal information.
- Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
- applicable legislation;
- our services;
- our business operations;
- technology; or
- regulatory guidance.
Any updates will be published on this page together with the revised “Last Updated” date.
Where appropriate, we may also notify users of significant changes through our website or other communication channels.
We recommend reviewing this Privacy Policy periodically.
- Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:
LC Everything Limited
Company Number: 11215847
Registered Office:
8 Spur Road, Portsmouth, United Kingdom, PO6 3EB
Email:
info@yourfreshersguide.com
- Complaints
If you are unhappy with how we have handled your personal information, we encourage you to contact us first so that we can try to resolve your concerns.
If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority responsible for data protection.
Further information is available from the ICO website at:
https://ico.org.uk